Terms of Service

Terms of Service

EasyIron Spray’s ("EasyIron," "we," or "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use and Service ("TOS") and any other rules posted on our Sites. EasyIron is the trading name of Easy Iron Solutions & Services Sdn Bhd, a company incorporated in Malaysia (Company No.: 1491010-W). Our registered address is Level 1, No. 28, Jalan USJ 6/1D, 47610 Subang Jaya, Selangor, Malaysia. In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16, you must let your parent or guardian know about EasyIron's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18.

INTRODUCTION

A. Welcome to the Easy Iron website. The TOS set out here governs our relationship with you and applies to your use of our website. By using our website you agree to be bound by the legally binding TOS set out below. If you do not wish or agree to be legally bound by them, then please do not access or use the EasyIron website. You should print a copy of these TOS for your future reference.

B. We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. If you at any time have any questions relating to our TOS then please email us at alex@easyironspray.com.

C. When you register as a user of our website you are warranting to us as follows;

  • That all personal information provided by you is true, accurate, and complete in all respects and that it is up to date.

  • You will immediately notify us of any changes to such personal information previously provided;

  • You will not misrepresent yourself as anyone else or utilise the name of any third party or parties that you are not authorised to use. Similarly, you will not use any credit or debit card or cards or any other means of payment that do not belong to you or that you are not authorised to use.

D. We provide you and other customers with access to our website strictly in accordance with these TOS and any order placed by you is deemed to have been placed strictly in accordance with these TOS. We may at any time vary, modify, or suspend (either temporarily or permanently) any part or all of the website without notice, and you agree and confirm that we shall not have any liability to you or any third party or parties as a result of such variation, modification, or suspension of the website.

ORDERING

A. When you place an order online through our website, you are representing and warranting to us;

  • You are at least 18 years of age, and

  • You have the capacity to enter into a legally binding contract.

B. When you place an order online, you will receive an email from us confirming receipt of your order. This does not mean that we have accepted your order. Your order constitutes your offer to us to buy a product or products from us. All and every order placed by our customers online is subject to acceptance by us. Such acceptance will be conveyed by us sending you an email to say that we have accepted your order and we will dispatch the ordered goods to you. The contract between us is made only at the time we send you an email confirming dispatch, and up until that time, we reserve the right not to fulfil any or all orders placed by you. In the event we are unable to dispatch all the products you have ordered, the contract between us will relate solely to those products we dispatch, or which we have confirmed we have dispatched.

C. We may decide not to accept your order for a variety of reasons, among which may be the following:

  • Non-availability of product from stock;

  • You not being able to fulfil the criteria set out in these TOS;

  • Our being unable to obtain appropriate authorisation for your payment; or

  • A pricing or identification error with the product or products.

D. As a consumer, you have the right to cancel a contract to purchase product(s) at any time within 7 days from the day the product(s) is or are delivered to you. In the event you choose to do so, you will receive a full refund of the price paid for the product(s) in accordance with our refund policy. In order to cancel a contract, you must notify us in writing (which shall include email) of your intention to do so and return the product(s) to us immediately, which will be at your cost and risk. We expect the product(s) to be returned to us in the same condition as when they were dispatched to you. This provision does not affect your statutory rights.

PRODUCT DESCRIPTION

A. We make every effort to ensure that the information on our website relating to our products is accurate in all respects and up to date. We regularly update our website, but it is possible that the information appearing on our website from time to time may not reflect the position at the precise time you place an order. We will confirm the price of the product(s) in the email we send you to confirm the dispatch of the product(s).

B. We take great care in reproducing the exact colour of products. The limitations of colour representation and the individual colour settings of your PC screen may cause a slight variation in the colour of the product. We take every care to ensure accurate descriptions of products and colours, but specifications vary and products and/or colours may vary from those shown on our website.

PRICING AND PAYMENT

A. Save for an obvious error, our website will display the price of all our products. The price shown on our website excludes the cost of delivery, which will be added to the amount due from you when you complete the transaction. Our prices may vary from time to time, but any changes will not affect orders that we have already accepted and for which we have sent you an email confirmation.

B. If you are ordering from outside Malaysia, you should be aware that there may be import duties and taxes to be paid when the delivery reaches the country from which you are ordering. We recommend you check before ordering what these charges may be, as we have no control over them and cannot be responsible for any additional charges you may have to pay as a result. It is for you to comply with all applicable laws and regulations of the country from which you place your order, and EasyIron cannot and will not be liable for any breach by you of such laws and/or regulations.

C. EasyIron has introduced a fair pricing policy and is therefore charging all customers the same throughout the world. The price displayed in Ringgit Malaysia will be the same regardless of the customer’s location, with the exception of the delivery cost.

D. We at EasyIron strive to make shopping on our website as safe and secure as possible. We cannot and will not be responsible for fraudulent use on our website of a lost and/or stolen credit or debit card. We will of course assist your credit/debit card company where we are able to do so once any fraud has been reported to them.

DELIVERY

A. Once we have received and accepted your order and received full payment, our aim is to deliver, for Malaysia orders, within 5 working days and for orders outside of Malaysia, within 10 working days. All orders are, of course, subject to stock availability. Each item ordered is an individual order, although we will, where possible, consolidate multiple orders into one shipment. We may, for stock and packaging requirements, need to ship products to you in multiple packages and at different times.

B. We will use a third party or parties to deliver the product(s) to you. This may be done through the postal system or via a courier company. We cannot and will not be responsible for the third party's failure to deliver the product(s) to you. In the event that the third party requires you to sign to acknowledge receipt of delivery, we are entitled to rely on any signature that may be given by you or any other person at the address the delivery is made. In the event you direct the party making the delivery to leave the parcel without you signing for it, then we cannot and will not be responsible if the delivery fails to reach you as a result of theft or for any other reason.

RETURNS

A. Any product (other than a sale item) may be returned to us for a full refund, replacement, or exchange within two weeks from the date of dispatch.

B. If you return a product to us because you have exercised your right to cancel the contract within the 7-day period referred to in condition 2 D above, we will process your refund as soon as possible and, in any event, within 28 days of the date we received your notice of cancellation. If your notice is received on a weekend or a public holiday, the 28-day period shall start to run on the first working day thereafter. We shall also refund you the cost of delivery of the product to you, but you shall be responsible for the cost of returning the product to us, including any appropriate duty (such as GST/VAT) payable if you are returning the product from outside of Malaysia.

C. If you are returning the product to us for any other reason, such as claiming the product is defective, we will examine the product, and if we decide a refund is appropriate, we shall notify you thereof within a reasonable period of time and, in any event, within 28 days of our notifying you that you are entitled to a refund. If you return a product that we agree is defective, we shall also refund you the cost of delivery to you and the cost of returning the product to us. In the event that we do not agree that the product is defective, we shall return it to you, stating the reasons for our decision.

D. We will normally make any refunds using the same method of payment used by you when you placed your order.

OUR PRIVACY POLICY

Please refer to our Privacy Policy section on our website for information relating to this.

WEBSITE USE AND LINKS TO THIRD PARTIES

A. Unless agreed in advance, you agree not to adapt, alter, or create a derivative work from any of the material contained in our website or use it for any purpose other than your personal, non-commercial use. You agree that you will only use our website for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct that is unlawful or that may harass or cause distress or inconvenience to any other person or persons, the transmission of obscene or offensive content, or cause disruption to the normal flow of dialogue on our website. EasyIron accepts no liability for damage and/or loss howsoever arising from the use of our website.

B. We may provide links to third-party websites, and if we do, these are solely for your convenience. Utilising these links will take you away from easyironspray.com. We have no control over these third-party websites and therefore cannot and will not accept any liability for damage and/or loss howsoever arising therefrom. Any use by you of third-party websites is entirely at your own risk.

PROMOTIONS, DISCOUNTS, MULTI-BUY OFFERS, PRIZE DRAWS

A. You may not exchange money from vouchers or voucher codes for cash, and they may only be used for one transaction. Money-off vouchers and/or voucher codes cannot be used in conjunction with any other voucher, voucher code, or offer.

B. Where we offer discounts or promotional discounts on our website, these are valid only for use on purchases made on our website and may not be used in conjunction with any other voucher, voucher code, or corporate card. Any vouchers or voucher codes are for use on the website only and may not be redeemed in any of our stores. Where you return a product purchased with a money-off voucher, you will be refunded the price of that item paid by you after applying the money-off voucher, voucher code, or any other promotional discount applied when you purchased the product.

C. We may from time to time operate prize draws. When we do, they will be governed by the TOS that we will publish at the time.

D. Where we offer multi-buy offers, these will only apply to those products that are clearly displayed as such. Multi-buy offers may not be used in conjunction with any other promotion or voucher. Postage and any other relevant charges will be added to the cost of any multi-buy offer. If you are not returning all items bought as part of a bundle offer (for example, "Buy 1 Get 2 Free" or "3 for RM200") for a refund, the bundle price will no longer be applicable. The items you do not return will revert to being priced at their original, single amount, and will be deducted from the total value of your refund. With this in mind, we strongly recommend that any promotional items returned outside of their bundle be exchanged.

OUR LIABILITY TO YOU

A. We strive to ensure that any product you purchase from us through our website is of good quality and fit for the purpose for which it is intended. We do not accept responsibility if you do not follow the very specific care instructions that we include, where appropriate, with the product or on the product, or within its packaging.

B. In the event that you suffer any loss as a result of any breach by us of your purchase agreement, you agree that the maximum extent of our liability is limited to the total purchase price of the product purchased by you under the said purchase agreement.

C. We do not warrant that any or all of the functions contained in this website will be uninterrupted or error-free, that any defects will be corrected, or that easyironspray.com or the server or servers that make it available are now or in the future free from viruses and/or bugs.

FORCE MAJEURE

A. Force majeure means an event occurring that is outside our control and that creates a delay in our ability to fulfil our part of the contract. It may include a variety of events such as strikes, lockouts, industrial action, disruption to the transport system, war, and many other possible events that restrict or prevent our ability to complete our part of the contract.

B. If a force majeure event occurs, the contract between us shall be suspended for a period exactly equivalent to the force majeure event to allow us to fulfil our contractual obligations. If we are able to overcome the force majeure event prior to its expiry, we will endeavour to do so, but we shall not be obliged to go to any additional expense in order to do so. If the force majeure event prevents us from fulfilling the contract, we shall notify you and, unless prevented from doing so, refund your purchase monies.

INTELLECTUAL PROPERTY AND COPYRIGHT

All rights, including copyright, in this website and its contents (as may be amended, varied and updated from time to time) are owned by Easy Iron Solutions & Services Sdn Bhd (1491010-W). In accessing this website, you agree that you will access the contents solely for your own private use and not for any commercial or public use, distribution, or publication. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use this website content in any way except for your own personal, non-commercial use. Any other use of this website and any of its contents requires the express prior written permission of Easy Iron Solutions & Services Sdn Bhd (1491010-W). signed by an officer of the Company. You agree to use this website in a lawful manner and for a lawful purpose in conducting any transactions through it.

GENERAL

A. The contract created between us pursuant to these TOS is personal to you and may not be assigned or transferred to any third party. We may assign or transfer our obligations thereunder to a third party at any time, but if we do, we shall give you notice that we have done so.

B. If at any time any one of these terms shall be held to be unlawful, unenforceable, or void, then such term (or terms, as the case may be) shall be deemed to be deleted from these TOS and shall not in any way affect the validity and/or enforceability of the remaining provisions of these TOS or any of them.

C. These TOS represent the entire agreement between us. If any duly authorised representative or agent of ours makes any statement or representation that is at variance with the terms hereof, you must request the same in writing. In the absence of any written proof of variation, these TOS shall prevail. In the event we waive any of these TOS that shall not be construed as a waiver of any other of these TOS.

D. We reserve the right, from time to time, to revise, amend, and vary these TOS. In the event we do so, we shall publish such changes on our website. Any orders placed by you after we publish such changes shall be deemed to be subject to such changed terms, and the contract between us shall be construed accordingly.

E. These TOS and any contract created between us pursuant hereto shall be governed by and construed in accordance with Malaysian law. Both you and us irrevocably submit to the exclusive jurisdiction of the Malaysian courts to settle any dispute that may arise under these TOS.