FREE STANDARD LOCAL SHIPPING

EasyIron offers free shipping to customers within Malaysia.

You will receive your order within 3-5 working days (excluding weekends and holidays) from the date of payment authorisation and verification. The process may take up to two (2) days after verification, as we need to review and process your order information for shipping. A shipping notification email will be sent to notify you of the tracking number and the courier service used to ship your order.

SHIPPING RATE & DELIVERY [ < RM300 ]

Service	Rate	Delivery Time
Standard Shipping	RM 4.90	1-3 Working Days

*Orders will be shipped within 1-3 working days of ordering.

**Please note that the delivery times are merely estimates. While we ensure that your orders are shipped within 1-3 working days of ordering, we are unable to guarantee delivery dates, as we do not have control over the manner in which our courier partners deliver those orders to your address.

For the SALES PERIOD, delivery may take 20-25 working days (excluding weekends and holidays) due to the volume of orders coming in at any given time. Please contact us at +6012 717 8768 or email alex@easyironspray.com for any questions that you might have regarding your order. Thank you for your patience and understanding.

INTERNATIONAL SHIPPING INFORMATION

Customs, import taxes, duties, and collection fees may apply and vary according to the country. These charges are not included in the order price and must be borne by the customer. Any applicable fees will be due upon delivery.

You will receive your order within 7–14 working days (excluding weekends and holidays) from the date payment is authorised and verified. The process may take up to two (2) days after verification as we need to review and process your order information for shipping. A shipping notification email will be sent to notify you of the tracking number and the courier service used to ship your order.

Weight	Charges
0.1 kg - 0.5 kg	USD 20
0.51 kg - 1.5 kg	USD 30
1.51 kg - 2.5 kg	USD 40
2.51 kg - 3.5 kg	USD 50
3.51 kg - 5.0 kg	USD 60
5.01 kg - 6.5 kg	USD 70
6.51 kg - 8.0 kg	USD 80
8.01 kg - 10 kg	USD 90

* Orders will be shipped within 3-7 working days of ordering.

** Please note that these are only estimates; we are unable to guarantee delivery dates.

TAXATION & DUTIES FOR INTERNATIONAL SHIPMENTS

• All international orders may be subject to taxes and duties.

• We ship your package DDU (duties and taxes unpaid), and we do not collect nor do we calculate the VAT, duties, and/or taxes during checkout.

• Any fees that are due will be collected upon delivery of the order.

• All applicable customs, taxes, import duties, and collection fees are the responsibility of the customer.

• Customs authorities require that we state the value of your order directly on your package(s).

• Customs agents have the right to release or deny the release of your package(s), and in exceptional cases, they may also delay delivery.

• Taxes and fees are based on many factors, including location, material, item value, etc.

• The amount of taxes due is determined solely by the government.

• Some countries may require additional fees to be paid for collection on delivery (COD). If your order requires these additional charges, it must be paid by you in order for your package to clear customs.

CURRENCY CONVERSION

All prices listed on our site are based on your area, and charged to your credit card based on the currency that your order shows. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general, it should match closely with the current rate.

MISSING TRACKING INFORMATION

Please allow at least one (1) working day after your order is shipped and you are notified via email for the tracking information to appear online. If the tracking information is not updated or the expected delivery date has passed, please contact us at +6012 717 8768 or at alex@easyironspray.com to further assist with your issue.

UNSUCCESSFUL DELIVERY

If your package is unsuccessfully delivered and sent back to us by the courier, we will contact you to provide the option for a second attempt at delivery, which will be charged accordingly. The original shipping fee is non-refundable.

HOW TO FIND A DELIVERED PACKAGE

You will receive an email from us to notify you of the tracking number and courier partner that are used to deliver your order. Hence, you may log on to the stated courier service tracking page on their website and track your order accordingly with the provided tracking number.

If the tracking information states that your package was delivered but you have yet to receive it, these are the suggested steps you can pursue:

• Other than yourself, who could receive the package? Do you live with family or roommates? Do you have neighbours or a doorman? Please check if they received the package.

• Was the package signed for? If so, do you recognise the name? Please ask them if they received the package.

• Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office. If so, the package may be there.

• Do you know our mailman or woman? If this is the case, please ask them to confirm when and where the package will be delivered.

Under the circumstances that you are still unable to locate your package, kindly contact us at +6012 717 8768 or email alex@easyironspray.com for further assistance.

MISSING TRACKING INFORMATION

Please allow at least one (1) working day after your order is shipped and you are notified via email for the tracking information to appear online. If the tracking information is not updated or the expected delivery date has passed, please contact us at +6012 717 8768 or at alex@easyironspray.com to further assist with your issue.